If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 7 days of your original purchase.

We firmly believe in and stand behind our product 100 %, but we understand that it cannot work perfectly for everyone all of the time.
A few conditions:

We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Please open contact us before requesting a refund for a technical issue.
Refunds may only be issued within 7 days of the purchase date. After 7 days no refunds can be processed. we will refund completely only purchases which have been done in less than 7-days.

Note: Refund usually takes 20~90 workdays to take place and it’s not in our hands to reduce this period. Our payment processors will take care of refund requests. We will refund any users immediately after seeing the request and checking user information.

We will not be able to make any refunds (or make a partial refund) if:

Customer didn’t satisfy/like the Channel line-up or performance. We suggest every customer go for Test before buying Subscriptions.

If some channels are freezing or not working. Though almost all of our Servers are stable, sometimes channels do freeze or doesn’t work due to various reasons.

However, most of the time, these issues are temporary and caused by the below reasons:

  • Customer internet fluctuations
  • Issue with the smart tv
  • Your ISP has issue.
  • Issue with the firestick
  • phone has no signal (watching on the go)
  • subscription has end

In case users are not able to setup T-Nolan Network service on any of the devices within 3 days of activation, we will refund 100{%} of their subscription purchase price.

Please note: Once you requested a refund you could NOT subscribe again to our service at any time in the future. EXCEPTION of USERS who are not able to setup T-Nolan Network service on any of the devices within 3 days.